Refund policy

At Ello Media, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 7 days of delivery. To be eligible for a return:

• Items must be unused, in original condition, and in original packaging.

• A receipt or proof of purchase is required.

How to Return

Please mail your return to the following address:

Ello Media
3155 Bandini Blvd,
Vernon, CA 90058,
United States

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Refunds

Once we receive and inspect your returned item, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Contact Us

For any return-related questions, please contact us at:
📧 liendanni@gmail.com